Dr. Mahwash Hussain, Lecturer, Department of Management Sciences-UW conducted a training titled “Conflict Management (Case Study & Synopsis)” on 22 May 2023. The training was designed for Trainee Officers of BS-17 at POFIT. It aimed to highlight the importance of conflict management by showing the ways to channel the negativity of the conflicts into positive outcomes. Various conflict management tools and techniques were introduced and practiced during the training such as Circle of Conflict, Conflict Mapping and Needs-Fear Mapping. These tools helped the trainees to assess the nature and source of conflict while assessing the interest and fears of the participants involved in the conflict. Conflict resolution techniques and their use in various conditions were introduced followed by the Case Study Methodology. The session proved to be a fruitful reflection on conflict management.